Today I came across an oddity which I can not explain. I have dealt with firms before that have all sorts of policies which make little sense in a digital world. Some of them I understand, such as older firms not accepting credit cards or checks. Various people not trusting online payments due to security concerns. Some people simply do not understand technology and take a cautious stance. Some do not feel that their business needs the additional headache to thrive or a business may just not want to grow beyond those confines of their current limitations.
That brings me to the software company that I had to deal with this week. They went the extra step and built their online store up with an interface to accept credit cards and directed customers to use just such a thing. They are also used to dealing with companies that prefer to order through PO verses using a credit card. But here comes the caveat. They would only accept the purchase order by fax or snail mail. Apparently emailing a purchase order is completely out of the question. I have dealt with a few companies that would not accept a purchase order by email, but this marks the first time that a software company happened to be the one requesting just such a thing. What made this even better is that the purchase order had to be faxed to an ‘800’ number so they were actually paying to receive a purchase order that could have been received free of charge by email.
How many companies do you know that still only accept orders or even payment by methods deemed almost obsolete? And why do they do this? Feel free to comment your position on this subject as I am so very curious as to why a software company of all people would not accept a PO via email.