Go Daddy: a company that “gets” customer service & support
I started using Go Daddy as my registrator ages ago, because they had domain names super cheap. If I recall, Network Solutions was still using “management by email” at the time, and I hated that as well. Over the years, I only had to call Go Daddy once, and it was to get the information I needed to set up some DNS stuff on my end. Even from that one call, I was pretty impressed with their support and service people.
For my current situation, I am helping my last Web hosting customer migrate to Go Daddy. Their hosting plans had a great price, we had some good word-of-mouth recommendations, and overall I could not see any reason to say no. Hosting is one of those things, there are always plenty of people angry with their current host that none of the ever look good; it really is a hit or miss adventure.
So far, while the cutover to the new host has not been perfectly smooth (I had some difficulty figuring out how to create the needed email accounts), I have been astounded at Go Daddy’s support. Each time I have called, they have picked up quite quickly, the support group was clearly located in the US or Canada, and above all, they were extraordinarily knowledgable. Another nice detail, was that the one time the system parked me in a queue, they gave me the option of not hearing the music. That’s a great touch that more call centers need to emulate.
Ironically, I never really expected great support from Go Daddy. Their Web site feels like walking into a “Bad credit? No credit? No problem!” type of used car dealership. Girls in tight clothes, a Web site that constantly shoves, “you might want this too” in my face with a tiny “no thanks” button, and so on. If your only contact with them is on their Web site, you probably feel like they are a fly-by-night operation that managed to hit the big time. But one call to their support line changes that perception. If you are looking to do business with a company with good support, I can recommend Go Daddy.
J.Ja
And good timming as well. I have been looking to doing something web-wise for some time, and have been doing a lot of homework in that direction. That being said, it seems ther was always some stopping point in what I saw out there that has been offered. As in the last five minutes was offered is a company called “One.com” which appears to be a branch of “hp” (as “Hewlett Packard”). Anyway, while I still have (too) many questions that I don’t see answered quite adiquitly it appears to be a good deal. Any comments? I could use any tips available. Thanks. -d
http://blogs.zdnet.com/Ou/?p=239
GoDaddy hosting customers victim to massive hack
Yep. I use Go Daddy with Google Apps e-mail–hard to beat combo.
A good article on Go Daddy + Google Apps DNS set up ‘DNS Mastery’ can be found here:
http://www.red91.com/articles/2007/07/29/dns-mastery-google-apps
Carry on Mon.
I used to use godaddy for domains. I still have a few there as they expire. But i seem to like NameCheap better. There pricing is about the same but namecheap is much simpler and they include a priviate registration for the normal price which is a very nice feature.
I used godaddy hosting once but was prompt to get rid of it cause it took forever to do a simple thing like add an e-mail account or a datanase.
I do have to say their support is very good. I use 1and1 also but you can barely understand them and it sometimes takes awile for them to pick up the phone. And most of the time im told to open a ticket while they look into it. Which is ridiculus.
Glad the review helps! Remember, all I’m talking about here is the customer support, not the service itself. Like Jeffinator, I have already experience some slowness. Not in terms of the hosting speed itself, but making things "Active" depends a lot on DNS records. If your domain names are not registered with them, it seems to take longer than it should for things like creating email addresses. Also, due to their site’s constant attempts at upselling, it is often difficult to figure out where to go to get things done, and if something is a legit link, or some attempt to add a feature to your cart.
One thing I’ve noticed over the years, is that when it comes to cheap hosting, you’ll *always* have something to be dissappointed in. It’s like cell phones, a total commodity. The only people who don’t hate their service after a year are the ones complaining about how they’re being ripped off.
And even them will have a lot of horror stories. It’s how I ended up as a host in the first place, I got sick of dealing with hosts so I started self-hosting, and next thing I knew, I had customers. And that’s when it started being a chore.
J.Ja
I have a domain on GoDaddy and on Yahoo, I never had to deal with over the phone support but GoDaddy’s web design is terrible. GoDaddy does have a bit more features than Yahoo but it seems like they pile on ads. Yahoo is a basic web design without ads everywhere but it has very few features (now I know why that domain was 5.99).
Magikx21 -
I agree, Go Daddy’s Web site is wretched. It has been a contributing factor in the number of calls I’ve made to their excellent support line.
In my dreams, I never need to contact tech support, period. But a bad Web site increases that call volume beyond the baseline, and Go Daddy’s site definitely is not great, especially since it is tough to figure out what is an ad and what isn’t.
J.Ja
I used GoDaddy as my registrar for less than a year. Obviously, there’s not much to domain registration services, so they were fine until I received an e-mail from them one day stating that my whois info was deemed to be inaccurate (no clue what sort of arbitrary criteria they were using) and that if I wanted my domain back, I’d have to pay them $89.99. I definitely wasn’t going to do that for a $10 domain, so I walked. Maybe that was an old GoDaddy and they’ve reformed somewhat, but I’ll probably never use them again.
I’m glad to hear that you’ve had good experiences with them, though.
Too bad they don’t "get" their responsibilities when it comes to Spammers.
Not only that, when you try to report a Spammed website that uses one of their "custom" domains, such as ".info" the report form errors out and tells you that ".info" is not a legitimate domain. Huh?
Meanwhile, the fake Rolex Spam continues unabated.
Ironically, I just deleted some fake Rolex spam from this very post.
J.Ja